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Getting Help with Your Account

How to update your account details, reset your password, or change your role in Preserve

All account changes are handled by your organization's Platform Admin.

What requires a Platform Admin?

  • Changing your display name
  • Resetting your password
  • Updating your email address
  • Changing your role in Operate or Learn
  • Granting or removing access to a specific site

If any of these applies to you, reach out to your Platform Admin directly and ask them to make the change in Settings → Users.

Notification preferences

Preserve's in-app notification bell delivers real-time alerts for round completions, out-of-bounds readings, procedure submissions, task reviews, and other activity relevant to your role. These notifications are fixed — there is currently no way for individual users to configure or mute specific notification types. If you're receiving alerts that aren't relevant to your work, speak with your Platform Admin about whether your role assignment is correct.

Reporting a bug or sending feedback

If you encounter an issue in Preserve, you can report it directly from within the platform. Click your name in the top navigation to open the account menu, then look under the Support section and click Report Bug. This sends your report directly to TTP.

The same Support section also has a Documentation link — the Preserve help center — if you want to search for an answer first.